Refund policy

60-Day Return Policy

We want you to feel confident ordering from Carnevore Mountain. If you are not satisfied with your purchase, you may request a return within 60 days of receiving your order.

There is no charge for returns, and we do not charge restocking fees.

To start a return, email us at info@carnevoremountain.com with your order information. We’ll provide instructions based on the product and how your order was delivered. Please contact us before returning or disposing of any product.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible so we can make it right.

Exchanges

If you would like a different product, contact us at info@carnevoremountain.com, and we’ll help arrange the exchange.

Refunds

Once your return has been received or otherwise resolved, we’ll confirm whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at info@carnevoremountain.com.

Gift cards are non-refundable.